Your Privacy Choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
We do not offer refunds for a 'change of mind'. If you have purchased an item and you are not happy with the item (wrong size) you may exchange the item or obtain a store credit within 7 days of receiving the item.
Returns must be requested within 72 hours of receiving your item and returned to us within 7 days. Once we receive your return, please allow 2-3 business days for your return to be processed. You must provide to us the returned goods with tags attached, the payment details (refunds can only be paid to the credit card used at purchase).
*Goods that have been worn will not be accepted for change of mind. You must return all goods with original packaging.
When returning goods please ensure all items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc. Original shipping costs are non-refundable and the cost of return postage must be paid by the customer at the time of returning.
1. Email our team at info@passbyathletics.com with your order number and reason for return.
2. We’ll provide return instructions.
3. Once received and inspected, we’ll process your refund or exchange within 5 business days.
Note:
• Return shipping costs are the responsibility of the customer (unless the item is faulty).
• Sale items are final sale and cannot be returned unless faulty.
FAULTY ITEMS If you have received a faulty item please email us at info@passbyathletics.com with supporting imagery so we can determine the next course of action. All items will be assessed upon the return and deemed faulty by the Pass.By team. Faulty items do not include those that have already been worn.
Domestic shipping $10 | Free shipping for orders over $150.
International shipping $30 | Free shipping for orders over $250.
*We do not ship to P.O. boxes.
Tracking will be supplied when order is dispatched Orders received before 5pm AEST will be shipped the following business day in most cases. Deliveries are sent during normal business hours between Monday and Friday. Purchases made on weekends and public holidays will be processed on the next business day. Contact usInfo@passbyathletics.com
